Here at Party Savers Online we value the quality of our products and
services which have earned us a reputation of satisfaction from our both our
long-term customers and new ones alike.
Through your use of the partysaversonline.com.au website, you are stating your agreement to all of the terms and conditions of use found in our Terms and Conditions.
Legal Capacity To Transact
Should we incur any damage or loss as a result of a transaction entered into by a minor, we reserve the right to seek compensation for said damage or loss from the parents or guardians of the minor who caused any order(s) to be placed with us.
At Party Savers Online we do our best to ensure the integrity of our data. While we make every effort in order to keep our product information up-to-date, errors do occur now and then. We cannot be responsible for these.
We provide recipes, party ideas and other information on partysaversonline.com.au and on our Facebook page. Party Savers Online cannot be responsible for inaccuracies, typos, misspellings or errors found on these pages.
Party Savers Online respects your privacy. Therefore, our privacy
principles are in alignment with the National Privacy Principles in the Privacy
Act 1988 (Privacy Act). All information submitted to Party Savers Online ,
via the Internet or otherwise, is carefully protected. ALL personal information
collected on PartySavers.com.au is transmitted over a industry standard 128 bit
secure SSL connection using our bank, and never passed on to third parties.
Party Savers Online also complies with the Spam Act 2003, which deals
with restrictions on sending emails.
When you visit this website or download information from it, our Internet Service Provider (ISP) makes a record of your visit and records the following information: your Internet address; your domain name, if applicable; and the date and time of your visit to the website. Our ISP also collects information such as the pages our users access, the documents they download, links from other sites they follow to reach our site, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.
Your information is used to provide and market our services to you, as well as to enhance and develop our relationship with you.
A variety of security measures, including restricting physical access to our offices, and firewalls and secure databases are in place in order to keep personal information secure, preventing misuse, loss or unauthorised use or disclosure. However, the Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
You have a right to access the information we hold about you. Please contact us to ask for access to your information, or if you have a complaint concerning your information privacy.
Policy for transmission of payment card details
Party Savers Online want our customers to feel secure when trading over the internet. We operate secure purchasing encryption technology which ensures that your card details cannot be intercepted whilst in transit. Your credit card account will not be debited until your order has been assembled and packaged for dispatch.
Credit Card Details
Credit Card details are securely collected at the time of payment for the sole purpose of transmitting to the banks for processing. No Credit card information is ever physically stored in the partysaversonline.com.au database.
All the payments on partysaversonline.com.au are processed by PayPal payment gateway, we do not process or store this information in any manner.
We are committed to the Privacy Principles under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 - available at: http://www.oaic.gov.au/privacy-portal/resources_privacy/Privacy_law_reform.html.
REFUNDS & RETURNS POLICY
At Party Savers Online we strive to have a streamlined return and refund process that is convenient for both the staff members who implement it and the customers who rely on it. By law we are not required to offer a refund for any costumes that do not fit correctly or to customers who change their mind on a purchase or make a purchase with error. Our refund policies are not meant to exclude or replace your given rights under Australian Consumer Law. However, at Party Savers Australia we pride ourselves on delivering a high level of customer service, therefore where possible we will try to exchange your purchase if the following conditions are met.
Purchases made online are subject to the same rights as purchases made in-store with the following exceptions:
PROOF OF PURCHASE
Return, refund, exchange or store credit note requests must be accompanied by one of the following forms of proof of purchase:
Despite every effort to accurately match products colours listed on the website, please note that colours may vary due to monitors. Therefore you need to be certain that any slight variations occurring between the actual colour, and the representation on our website, will be acceptable.
CHANGE OF MIND
In the event that you change your mind on a product or have purchased the wrong item (e.g. wrong colour decorations) provided that you can provide legible proof of purchase, Party Savers Online may offer you an exchange, store credit note or refund provided that:
While we do attempt to provide peace of mind with our return policy, we offer a large variety of items and some of them cannot be covered by a general refund policy. Please choose carefully when purchasing the following merchandise as our standard policies may not cover them:
DAMAGED OR FAULTY GOODS
Every product that we sell is individually checked by us when stocking the shelf as well as at the register when packing your order. On the odd occasion items do become "damaged" during shipping, handling, or manufacturer error. If you believe that an item has been purchased damaged or faulty you may have rights to a refund for any faulty items. You may be eligible for a refund for faulty goods in the case where:
All refunds made online will be returned via the original payment method using the original card used.
When making a return you may be required to provide photograph identification and we may record your personal information including name and contact details. Acceptable identification must include your name, photograph and be current (i.e. not expired).
Please keep in mind that by law it is not a requirement that we accept a return for change of mind, it is a gesture of goodwill. Please contact us if you would like to return your order or if you have any questions about our return or refund policies.